Known Issues

Issue

Affected Version(s)

Solution / Workaround

Warning - display data is not current. License count exceeded because software registration is not valid"

2.x

Contact Support to register product first.

"Warning - display data is not current. Scanner does not appear to be running"

2.x

Make sure the AutoIP I-Server and Auto-IP Ping Daemon are running in windows services.

"Warning - display data is not current

Scanner is in OFFLINE mode"

2.x

Make sure the AutoIP I-Server and AutoIP Ping Daemon are running in windows services.

OR

Database was loaded OFFLINE. This is for only for testing and troubleshooting.

To load your database back to live mode, log in as admin, open System Configuration, Database, Restore Database From File. Select 'Yes' to stop scanner and replace current database, and select the same database without selecting 'Restore Database OFFLINE' option. Click 'OK', 'OK' to success message, and 'Apply and Close'.

KPI status shows “This system does not have a valid service contract code”

2.x

Verify that in “Enter product registration” the service contract code is present and it's status is set to OK. Otherwise, contact support to request a new service contract code.

The search feature does not move to the correct node on Internet Explorer

2.x

In the IE browser go to Tools, Compatibility View settings, and add the IP address of IntraVUE.

IntraVUE doesn't work with the Chrome browser

2.x

We haven't fully tested with Chrome. We recommend using IE 11 (or later) and Firefox 45 (or later).

HSRP - HOT STANDBY REDUNDANT PROTOCOL

HSRP allows two Layer 3 Switches (Routers) to be connected and share data. If one router fails, the other will assume all functions of the other. To complete the redundancy, the upper level Layer 2 switches are redundantly connected to each router. This has the potential for network traffic to take different paths at any time, although in practice it happens rarely.

Any