Setting Critical States

Device Critical Status is set to one of the 4 critical values in Device Configure - General Tab IntraVUE™ 3.

• Unknown - devices which have not been configured.

Standard KPI and Supervisor KPI Analytics do not take events metrics from devices with "Unknown" critical status.

• Ignore - a conscious decision was made that the device is not critical and statistics for this device should not be in the KPI reports.
• Critical Intermittent - A critical device which may not be connected 100% and uptime should not be reported. All incidents are reported.
• Critical Always On - A critical device expected to be on 100% of the time for which uptime and incidents are reported.

You can set Critical States on a device by device basis using the Device Configuration or you may do it in bulk using the . If using the Import / Export method, be sure to set at least one device to a critical state or you will not see the correct column, "PKI.critical", in the csv export.

Critical Values for this column in the .csv export are:

0: Unknown

1: Ignore

2: Critical Intermittent

3: Always On